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Terms and Conditions (GTCB)

1 Scope and general information

(1 Subject to individual arrangements and agreements that take precedence over these terms and conditions, the following general terms and conditions apply exclusively to the business relationship between the seller and the customer. Unless otherwise agreed, the inclusion of the customer's own conditions is contradicted..

(2 The customer is a consumer insofar as he concludes the contract for purposes that are predominantly neither commercial nor his independent professional activity. In contrast, an entrepreneur is any natural or legal person or a person with legal capacitye

Partnership that, when concluding a legal transaction, is exercising its commercial or independent professional activity.

2 conclusion of contract

(1 The contract is concluded with: 

Eike Temme
Sandhofstrasse 4
6890 Lustenau

(2 The essential characteristics of the goods result from the respective product description set by the seller..

(3 All offers from ANKERLIFT are invitations to the customer to make an offer. ANKERLIFT's offers are non-binding. An order can only be made if the customer details are fully specified..

The customer's order represents a binding offer by the customer to conclude a contract. Confirmation of receipt of the order takes place after the order has been sent by an automated e-mail order confirmation, which does not yet constitute acceptance of the contract. The contract only becomes legally effective when the order is confirmed by ANKERLIFT or when the service is actually provided to the customer.m.


3 Subject matter of the contract, condition, delivery, availability of goods

(1 The subject of the contract are the goods and services specified by the customer in the context of the order and specified in the order / or order confirmation at the final prices specified in the online shop. Errors and mistakes are reserved, especially with regard to the availability of goods..

(2 The quality of the goods ordered results from the product descriptions in the online shop. Images on the website may only show the products imprecisely; colors in particular can vary considerably for technical reasons. Images serve only as illustrative material and may differ from the product. Technical data, weight, dimensions and performance descriptions are given as precisely as possible, but may show the usual deviations. The properties described here do not constitute defects in the products supplied by the seller..

(3 If no copies of the product selected by the customer are available at the time of the customer's order, the seller shall inform the customer of this in the order confirmation. If the product is permanently unavailable, the seller will not make a declaration of acceptance. A contract is not concluded in this case..

(4 If the product specified by the customer in the order is only temporarily unavailable, the seller will also inform the customer of this immediately in the order confirmation. In the event of a delivery delay of more than two weeks, the customer has the right to withdraw from the contract. Incidentally, in this case the seller is also entitled to withdraw from the contract. In doing so, he will immediately reimburse any payments already made by the customer..

4 Delivery, prices, shipping costs

(1 Delivery takes place only within Austria, Germany and Switzerland..

(2 All item prices include the statutory value added tax. The stated prices are retail prices plus shipping costs..

5 payment

(1 The customer can choose from the available payment methods during and before completing the order process..

(2 If third-party providers are commissioned to process payments, e.g. Paypal. their general terms and conditions apply..

(3 The customer's obligation to pay default interest does not preclude the seller from asserting further damage caused by default..

(4 The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship..

6 Warranty for material defects, guarantee

(1 The provider is liable for material defects in accordance with the applicable statutory provisions..

(2 There is only a guarantee for the goods delivered by the provider if this was expressly given in the order confirmation for the respective article..

(3 You can submit complaints and warranty claims at the address given in the provider identification..

7th Retention of title

(1 The delivered goods remain the property of the seller until full payment has been made..

8th liability

(1 The statutory provisions apply..

9 text of the contract

(1 The contract text is saved on the seller's internal systems. The customer can access the general terms and conditions online at any time..

(2 The order data will be sent to the customer by email..

10 cancellation policy

- Please note the exceptions to the right of withdrawal. Our clothes willindividually made according to customer specifications. A revocation is therefore excluded. -


Right of withdrawal


 You have the right to cancel this contract within fourteen days without giving any reason.


The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods or on which you or a third party named by you who is not the carrier have or has taken possession of the last goods, the partial shipment or the last piece. To exercise your right of withdrawal, you must contact usns

 Eike Temme
Sandhofstrasse 4
6890 Lustenau


by means of a clear statement z. B. a letter sent by post or email informing you of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.t.


To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.


Consequences of withdrawal

If you withdraw from this contract, we will have all payments that we have received from you, including the delivery costs, with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us , to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.t.


For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.


We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.


You have to return the goods immediately and in any case no later than fourteen days from the day on which you inform us about the cancellation of this contract to us at ANKERLIFT - Eike Temme, Sandhofstraße 4, 6890 Lustenau, Austria. The deadline is met if you send the goods before the period of fourteen days has expired.n.


You bear the direct costs of returning the goods.


You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exceptions to the right of withdrawal

In particular, the right of withdrawal does not apply to the following goods:

  • Goods that are made to customer specifications or that are clearly tailored to personal needs;

  • Goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, provided that the seal has been removed after delivery

11 Data protection

    (1 The seller processes personal data of the customer for a specific purpose and in accordance with the statutory provisions..

    (2 The personal data provided for the purpose of ordering goods, such as name, email address, address, payment data, are used by the seller to fulfill and process the contract. This data is treated confidentially and not passed on to third parties who are not involved in the ordering, delivery and payment process.nd.

    (3 The customer has the right, upon request, to receive information free of charge about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, as long as there is no legal obligation to retain it..

    (4 Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the data protection declaration..

    12 final provisions

    (1 The contract language is German..

    (2 The law of the Republic of Austria applies to contracts between the seller and the customer..

    (3 If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the seller is the seat of the seller. This also applies if the customer does not have a general place of jurisdiction in Germany or the EU, or if his place of residence or habitual abode is not known at the time the action is brought..